Business
HOW TO BUY AT US
BUSINESS TERMS AND CONDITIONS
RECEIVING ORDERS
| Hana Drahošová e-mail: tel. 1: tel. 2: |
hana.drahosova@medesa.cz +420 461 723 558 +420 728 981 461 |
| Dana Kratěnová e-mail: tel. 1: tel. 2: |
dana.kratenova@medesa.cz +420 461 723 559 +420 728 817 460 |
| or by e-mail address: | objednavky@medesa.cz objednavky@medesa.sk (Slovensko) |
CONFIRMATION OF ORDERS
Your order will be confirmed via e-mail within 24 hours, including the expected date of delivery.
TERMS FOR THE DELIVERY OF GOODS
Refrigerated and non-refrigerated goods:
| Receiving order | Delivery of goods |
| daily | within 1-3 working days |
Urgent orders:
| Receiving order | Delivery of goods |
| Daily until 13.00 h. (we prefer arrangement by telephone) |
Following working day |
Goods to cover weekend services must be ordered no later than Thursday 13.00 h.
COMPLAINTS ABOUT DELIVERED GOODS
Possible complaints about damaged, incorrectly delivered, or otherwise unsuitable goods can be claimed within three working days after receiving the goods at the telephone number above, subsequent complaints will no longer be able to take into account. You can use the e-mail address reklamace@medesa.cz to make a complaint.
TERMS FOR DELIVERIES WITHOUT DELIVERY CHARGES
Shipments over 5000,- CZK incl. VAT…………………………… FREE shipping
Shipments up to 5000,- CZK incl. VAT………….………………… shipping 199, – CZK without VAT
Shipping will not be charged in case of residual deliveries caused by the lack of goods in stock.
DELIVERY DOCUMENTATION
Goods are delivered along with the delivery note and invoice, the standard invoice due date is 14 days. Another form (eg. cash on delivery) must be agreed in advance.